What were the highlights of your stay?    Rebecca at Tuscany Wine School in Siena provided a wonderful wine tour, picking us up and delivering us to our villa. Highly recommend that to your renters. Also her classes at the school in Siena.
What was your overall impression of the accommodation?    The home was as advertised. It was absolutely wonderful. The bedrooms and bathrooms were spacious. There was hot water and plenty of it. With four persons in the house, we never felt cramped for space for us or our belongings. We cooked in every evening, and produced beautiful meals in the spacious and well provisioned kitchen. The site was gorgeous with a castle on a not distant hillside, the village of Reitine just above the villa, the vineyards surrounding the home being worked before our eyes.
Did you have any unpleasant surprises during your stay with us? No. The appliances worked; the linens were provided as stated. The property was clean. We did have difficulty with the directions. We followed them, and got so close. If we had been told that 50 feet from the house was a sign pointing to the house that said "Villa Certosa" we would have had confidence that we were at the right place. And the owner had a car parked at the home. So it looked like we were obviously at the wrong villa. The old sign needs to come down. And the renters need to be told that there is a car there, so they will not think that the house is already inhabited by others and that they are in the wrong place. The directions for the washer and dryer were very simple. But not detailed enough to operate the machines. The detergent compartment was divided into 3 parts. Which one did the detergent go into? Never figured that out. The wash cycle takes 3 hours or we did not push the right buttons. But the buttons and knobs were all symbols. A directory that explained what the symbols meant would have helped. Much frustration would have been alleviated by better instructions, written by someone who assumes an American has never seen those symbols before and is clueless about the functioning of the machine. "Turn the knob on the right and push the button on the left." Turn to what? Push which of 5 buttons on the left? ONce we got passed the washer and dryer, the home was lovely. The kitchen seemed very dark, particularly in the night when there is no additional outside light.
Do you have any other comments regarding the accommodation or service? We have already recommended your properties and service to others. We will certainly use your agency again for our Tuscany villa rentals. Americans are clueless about the train system. We did drive to Montevarchi and take the train to Florence. Giving some simple instructions to others to use trains for travel within Tuscany might also help those who are less adverturous.
Mary L Leonard
United States of America
May 2011
Thank you for your comments, we have passed them on to the owner to try to help future guests.

Quels ont été les point forts de vos vacances? La qualite de l'hebergement, la situation de la villa, l'ambiance dans notre groupe, les villes de toscanes, l'acceuil et la serviabilite des habitants de la region
Quelle est votre impression générale concernant l'hébergement? Exellent
Avez vous eu de mauvaises surprises? la météo a notre arrivée (Il pleuvait). Il n'y a vait pas de barbecue a notre arrivée, mais la femme de menange nous en a apporté un le Lundi
Avez vous d'autres commentaires? La femme de menage etait efficace et extrement sympatique . Nous avons pu discuter avec elle malgré la barriere de la langue (Nous parlons tres mal l'Italien) et gardons un tres bon souvenir de sa bonne humeur
Francois Schild
France
Août 2010

What were the highlights of your holiday? The villa.
What was your overall impression of the accommodation?    Fantastic.
Did you have any unpleasant surprises during your stay with us? The rain came through the roof at one point. But none other than that.
Do you have any other comments regarding the accommodation or service?
W T M Porter
United Kingdom
September 2010
There was a particularly extreme storm at this time.